Frequently Asked Questions

I have forgotten my MIS web PIN. How do I retrieve it?
I have forgotten my student email account.

Refer to your admission letter for the email address and initial (default) password or Contact IT help desk for support via (

I get “wrong password” message when I try to login to my student email account. What should I do?
  • On your wifi enabled device, visit
  • Enter your student email and click on “forgot password” and follow the on-screen instructions to reset password.
  • Contact IT help desk for support via (
What are the steps for online registration?

1. From the UG website,, click on student menu and select and click on MIS web(

2. Under registered users, select student option. Enter your UG Student ID Number and your PIN, Click on Login

3. Under the Student iEnabler menu, select and click registration. When Rules & Regulations appear please read carefully and click on “I Accept” button at the bottom of the page

4. Click on option submit registration


5. A Qualification Code in light blue writing would appear. Please click on it. Select the EMBA code. Kindly note that first year first semester is V, first year second semester is W, second year first semester is X, and second year second semester is Y.  Save and Continue

6.  Courses would then come up in codes and course titles.. Register for courses by clicking on the boxes right next to the course you choose. Choose courses according to your programme, current year and semester. Click on save and continue

7. Review the summary of the courses just picked, Click Continue

8. You should see your qualification code, programme, and summary of the fee. Click on accept registration.

9. Click on Printer Friendly Format to print your proof of registration which you would submit to the EMBA office

10. Click on Log-out to exit

It is important to note the following:

1.  That students would be able to register only 48 hours after fees have been paid
2.  That without paying the minimum of 50% of the Semester fee, a student would not be able to register on the ITS
3. Unfortunately, this flexibility does not apply to International Students

How to activate Student UG mail?

Refer to the admission letter and follow instructions to activate promptly. Contact IT help desk for support via (

How to access sakai?
I can't login into Sakai? what should I do?
I can't connect to the Wifi. What should I do?
How do I register a resit course?

Go to the homepage,, click on the link for resit examination registration under featured links. Download the steps for registration from there and follow it promptly.

How do I reach out for Support?
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